Refund policy
Return & Refund Policy
Last Updated: May 2026
Welcome to Chef Shameem. We value customer satisfaction and are committed to delivering high-quality authentic masala products. Please read our Return & Refund Policy carefully before making a purchase from our website.
1. General Policy
Due to the nature of food and consumable products, we do not accept returns or exchanges once products have been delivered and opened.
However, refunds or replacements may be provided under eligible circumstances mentioned in this policy.
By placing an order on our website, customers agree to the terms outlined below.
2. Eligible Cases for Refund or Replacement
Customers may request a refund or replacement if:
- The wrong product was delivered
- The product was damaged during shipping
- The package was tampered with before delivery
- The product received is defective or expired
- The order is incomplete or missing items
Requests must be submitted within 48 hours of delivery.
3. Non-Returnable Products
The following items are not eligible for return, refund, or exchange:
- Opened or used food products
- Products without original packaging
- Products damaged due to improper storage or handling by the customer
- Products purchased during promotional or clearance sales
- Orders returned without valid reason
- Taste preferences or personal dislikes
As our products are food consumables, hygiene and safety standards prevent us from accepting returns after opening.
4. Proof Required for Claims
To process any refund or replacement request, customers must provide:
- Order ID or invoice number
- Clear photos of the product
- Photos/videos of damaged packaging (if applicable)
- Unboxing video (recommended for transit damage claims)
Failure to provide adequate proof may result in rejection of the request.
5. Refund Process
Once the request is reviewed and approved:
- Refunds will be initiated to the original payment method used during purchase
- Refund processing may take 5–10 business days depending on the payment provider or bank
- Shipping charges are non-refundable unless the error occurred from our side
Customers will be notified via email or phone once the refund has been processed.
6. Replacement Policy
In eligible cases, we may provide:
- Replacement of the product
- Partial refund
- Full refund
- Store credit
The resolution method will depend on the issue identified during verification.
7. Order Cancellation
Orders can only be cancelled before shipment.
Once the order has been packed or shipped, cancellation requests may not be accepted.
To request cancellation, customers must contact us immediately after placing the order.
8. Shipping Damage
If the package appears damaged during delivery, customers are advised to:
- Refuse delivery if possible
- Take clear photos of the package
- Contact our support team immediately
Claims submitted after excessive delay may not be eligible for approval.
9. Delivery Timeline
Orders are usually processed within 1–2 business days.
Estimated delivery timelines:
- Kerala: 2–4 business days
- Other Indian states: 3–7 business days
Delivery timelines may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
10. Contact Information
Chef Shameem
Email: adithkandoth@gmil.com
Phone: +91 9072443960
Address: Vadakara, Kerala, India
11. Policy Updates
Chef Shameem reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
12. Acceptance of Policy
By purchasing products from our website, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy.