Shipping policy
Shipping Policy
Last Updated: May 2026
Thank you for shopping with Chef Shameem. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order on our website.
1. Order Processing
Orders are usually processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Processing times may vary during festivals, promotional periods, or due to unexpected circumstances.
2. Shipping Coverage
We currently ship across India.
At this time, international shipping may not be available unless specifically mentioned on our website.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Kerala: 2–4 business days
- South India: 3–5 business days
- Other Indian states: 4–7 business days
Delivery timelines are estimates and may vary depending on courier operations, customer location, weather conditions, public holidays, or other external factors.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Free shipping offers may be available for selected products, locations, or promotional campaigns.
5. Order Tracking
Once the order is shipped, customers may receive shipping confirmation through:
- Email
- SMS
- Phone notification
- Tracking link (if available)
Customers are responsible for providing accurate contact and delivery details.
6. Delivery Delays
While we strive to deliver orders on time, delays may occasionally occur due to:
- Courier partner delays
- Weather conditions
- Public holidays
- Incorrect customer address
- Remote delivery locations
- Natural disasters or unforeseen events
Chef Shameem shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our control.
7. Incorrect Address Information
Customers must ensure that shipping details are accurate and complete while placing orders.
Chef Shameem is not responsible for failed deliveries or delays caused by incorrect or incomplete address information provided by customers.
Additional shipping charges may apply for re-delivery attempts.
8. Damaged Packages
If customers receive a visibly damaged package, they are advised to:
- Refuse acceptance if possible
- Take photos of the package immediately
- Contact our support team within 48 hours
Claims submitted after excessive delay may not be eligible for review.
9. Missing or Lost Orders
If an order appears lost or significantly delayed, customers should contact our support team with the order details.
We will coordinate with the courier partner to investigate the issue and provide appropriate assistance.
10. Non-Serviceable Locations
Certain remote or restricted areas may not be serviceable by our courier partners.
In such cases, customers will be informed and eligible refunds will be processed if delivery cannot be completed.
11. Contact Information
Chef Shameem
Email: adithkandoth@gmil.com
Phone: +91 9072443960
Address: Vadakara, Kerala, India
12. Policy Updates
Chef Shameem reserves the right to modify or update this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
13. Acceptance of Policy
By placing an order through our website, customers acknowledge that they have read, understood, and agreed to this Shipping Policy.